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Terms and Conditions

Please read these terms carefully before using this site.This web site is provided by Falcon Underwriting Ltd (Company Registration Number - 6012879) of which Falcon Insurance is a trading style and may be used for information purposes only. By using the site or downloading materials from the site, you agree to abide by the terms and conditions set forth in this notice, If you do not agree to abide by these terms and conditions do not use the site or download materials from it. Intellectual property rights, either owned by Falcon Underwriting Ltd or a 3rd party that has given us permission to use them.Should you experience any temporary unavailability of the site due to maintenance or updates please contact us on 0121 679 7265 or email This email address is being protected from spambots. You need JavaScript enabled to view it. as we appreciate any feedback you may have.

Jurisdiction and Law
This site is directed at UK residents only and applications from non-UK residents will, unless otherwise stated, not be accepted. These terms and conditions shall be governed by and construed in accordance with the Laws of England and Wales.
Security and Privacy Policy
The Falcon Underwriting Ltd Privacy Policy forms part of these Terms and Conditions:Once you have purchased your motorcycle insurance cover online you will receive confirmation in the form of an email. Please ensure you maintain a copy of all communication from Falcon Underwriting Ltd for your records. Your Certificate of Motorcycle Insurance and your policy booklet will be sent to you by return post.Limited LicenceSubject to the terms and conditions set forth in this Agreement, Falcon Underwriting Ltd grants you a non-exclusive, non-transferable, limited rights to access, use and display this site and the materials thereon. You agree not to interrupt the operation of the site in any way.Falcon Underwriting Ltd authorises you to view and download the information ("Materials") at this Web site ("Site") only for your personal, non-commercial use. This authorisation is not a transfer of title in the Materials and copies of the Materials and is subject to the following restrictions: i) you must retain, on all copies of the Materials downloaded, all copyright and other proprietary notices contained in the Materials; ii) you may not modify the Materials in any way or reproduce or publicly display, perform or distribute or otherwise use them for any public or commercial purpose; and iii) you must not transfer the Materials to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions of use. You agree to abide by all additional restrictions displayed on the Site as it may be updated from time to time. This Site, including all Materials, is copyrighted and protected by worldwide copyright laws and treaty provisions. You agree to comply with all copyright laws worldwide in your use of this Site and to prevent any unauthorised copying of the Materials. Except as expressly provided herein, Falcon Underwriting Ltd does not grant any express or implied right to you under any patents, trademarks, copyrights or trade secret information.
Disclaimer
The materials may contain inaccuracies and typographical errors. Falcon Underwriting Ltd does not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion, statement or other information displayed or distributed throughout the site. You acknowledge that any reliance on any such opinion, advice, statement, memorandum, or information shall be at your sole risk. Falcon Underwriting Ltd reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the site. Falcon Underwriting Ltd may make any other changes to the site, the materials and the products, programs, services or prices (if any) described in the site at any time without notice.This site, the information and materials on the site, and the software made available on the site, are provided "as is" without any representation or warranty, express or implied, of any kind, including, but not limited to, warranties or merchantability, non infringement, or fitness for any particular purpose. Some jurisdictions do not allow for the exclusion of implied warranties, so the above exclusions may not apply to you.Third Party Websites: This website may contain hypertext links to websites operated by third parties. The responsibility for the operation and content of those websites shall rest solely with the organisation identified as controlling the third party website and will be governed by separate terms and conditions. When you activate these links you leave our website. Links are provided for convenience and inclusion of any link does not imply endorsement in any way of the site to which it links. We accept no responsibility or liability for the contents of any linked websites.Virus Protection: We make every effort to check and test material published on this website at all stages of its creation. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.
Complaints Procedure
Falcon Insurance is a trading style of Falcon Underwriting Ltd who are authorised and regulated by the Financial Conduct Authority (FCA).Our FCA Number is 464064. You can check our registration details and find out more about the FCA by visiting their website on www.fca.org.uk or by contacting them direct on 0800 111 6768.The prime objective of Falcon Underwriting is to satisfy customer requirements by providing a consistent, competitive and efficient level of service. If there are occasions when we do not meet those standards then please contact us immediately.Falcon Underwriting Ltd can be contacted using any of the following:Telephone: 0121 679 7265 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Mail: Customer Services, Falcon Insurance, Suite 10, Chamberlain Building, 36 Frederick Street, Jewellery Quarter, Birmingham B1 3HN. If you are still dissatisfied you may contact the Compliance Manager who will investigate and do his best to settle the issue for you - Compliance Manager, Falcon Insurance,  Suite 10, Chamberlain Building, 36 Frederick Street, Jewellery Quarter, Birmingham B1 3HN. If after this, you feel the complaint remains unresolved, you may be entitled to refer it to the Financial Ombudsman Service.

Cover Holder's Complaints Procedure
Falcon Insurance acts on behalf of insurance companies or Lloyd’s syndicates: the procedure that will apply depends on whose behalf we act. To identify which procedure applies to you, please refer to your policy wording.

If you have any doubt on which procedure applies to you, Falcon Insurance will be happy to help.

If you wish to ask Lloyd’s to investigate your complaint you may do so by contacting:

In writing:

Complaints Team

Lloyd’s

One Lime Street

London EC3M 7HA

By email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

By phone: +44 (0)20 7327 5693 

By fax: +44 (0)20 7327 5225

Website: www.Lloyds.com/complaints

Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and are also available from the above address.

If you are not happy with the way we have handled your complaint, you can refer your case to the Financial Ombudsman Service. You can find information about the Financial Ombudsman Service at www.financial-ombudsman.org.uk.

You can contact them in one of the following ways:

In writing:

The Financial Ombudsman Service

Exchange Tower

London E14 9SR

 

By e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

By phone: 0800 023 4567 or 0300 123 9123

Copyright Information
© 2015 All rights reserved with Falcon Underwriting Ltd T/as Falcon Insurance. Registered in England No. 6012879. Registered Office: Brook House, Moss Grove, Kingswinford, West Midlands, DY6 9HS. Falcon Underwriting Ltd is authorised and regulated by the Financial Services Authority. All personal data collected is handled in accordance with our Privacy Policy. For your security, calls may be recorded. This website should be used in conjunction with our Terms & Conditions. Falcon Underwriting Ltd provide motorcycle insurance cover for Great Britain only. This website is governed by the laws of England and Wales.

Opening Hours

Monday to Friday - 9:00am - 5:00pm

Saturday - Closed

Sunday - Closed

Bank Holiday - Closed

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Contact Us

  • Suite 10, Chamberlain Building, 36 Frederick Street, Jewellery Quarter, Birmingham B1 3HN
  • 0121 679 7265
  • enquiries@falconinsurance.co.uk
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